Refund and Returns Policy

Indoorables Returns and Refund Policy

Thank you for shopping with Indoorables! We are committed to providing high-quality home decor products and ensuring your satisfaction. Please review our Returns and Refund Policy carefully.

1. Returns

We understand that circumstances may arise where you need to return a product. To initiate a return, please follow these steps:

• Contact our customer service team at  within 14 days of receiving your order.
• Provide your order number, the name of the product you wish to return, and the reason for the return.
• Our customer service team will guide you through the return process and provide you with a return authorisation.

Please note the following conditions for returns:

• The item must be unused, in its original packaging, and in the same condition as received.
• Returns must be initiated within 14 days of receiving the product.
• Applies to purchases made by non-business consumers in the UK only.
• Indoorables reserves the right to refuse returns that do not meet these conditions.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 3 working days.

Please note the following:

• Original delivery charges are non-refundable.
• Refunds are processed in the currency of the original order.

3. Exchanges

If you received a defective or damaged product and need to exchange it for the same item, please contact our customer service team at .We will guide you through the exchange process.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. Provide photos of the damaged or defective item, along with your order number and a description of the issue, to . We will work to resolve the issue promptly.

5. Non-Returnable Items

Certain items, for hygiene or safety reasons may be non-returnable. In such cases this will be clearly stated within the website product description. Please check the product description before making a purchase.

6. Shipping Costs

Customers are responsible for the cost of return delivery unless the return is due to an error on our part.

If you have any questions or concerns regarding our Returns and Refund Policy, please contact our customer service team at .

Thank you for choosing Indoorables for your home decor needs!